Shipping & Local Pickup Policy
VanEcoRide Parts & Service offers local pickup and Canada-wide shipping for selected e-scooter and e-bike parts.
Our goal is to make parts ordering simple, clear, and reliable. Some parts are small and easy to ship, while larger items such as tires, tubes, wheels, batteries, and special-order parts may require extra confirmation before shipping.
Local Pickup
Local pickup is available at our shop:
VanEcoRide Inc.
181 Smithe St
Vancouver, BC V6B 4Z8
Canada
Local pickup is free.
After your order is placed, please wait for a pickup confirmation email or message before coming to the shop. Some parts may need to be checked, prepared, or confirmed for compatibility before they are ready.
Pickup Requirements
Please bring one of the following when picking up your order:
Order confirmation email
Order number
Photo ID if requested
If someone else is picking up your order, please contact us first so we can confirm the pickup.
Shipping Within Canada
We currently ship selected parts within Canada.
Standard shipping rates:
BC shipping: from $15
Canada-wide shipping: from $25
Shipping costs may be higher for larger or heavier items, including but not limited to:
Tires
Tubes
Wheels
Large accessories
Bulky parts
Special-order parts
Fragile electrical components
Some products may be marked as pickup recommended or contact first. In those cases, we may contact you before shipping the order.
Shipping Address
Customers may use a different shipping address from their billing address during checkout.
Please make sure your shipping address, postal code, phone number, and email address are correct before placing your order. VanEcoRide is not responsible for delays or failed delivery caused by incorrect shipping information.
Processing Time
Most in-stock parts are prepared within 1-3 business days.
Special-order parts, compatibility-check parts, and items that require technician confirmation may take longer.
If there is any delay or issue with your order, we will contact you using the email or phone number provided at checkout.
Compatibility Check
E-scooter and e-bike parts can vary by model, year, connector type, tire size, voltage, and manufacturer.
Customers are responsible for checking compatibility before ordering. If you are not sure, please contact us before placing your order.
We may ask for:
Brand and model
Tire size
Voltage
Connector photo
Photo of the old part
Serial number or product label if available
We want to help customers avoid ordering the wrong part.
Pickup Recommended Items
Some items may be better for local pickup because they are fragile, heavy, expensive to ship, or require compatibility confirmation.
Examples include:
Batteries
Controllers
Displays
Motors
Wheels
Large tires
Special-order parts
If an item is not suitable for regular shipping, we may contact you after the order is placed to confirm the best option.
Order Changes
If you need to change your pickup method, shipping address, or contact information, please contact us as soon as possible.
Once an order has been shipped, we may not be able to change the delivery address.
Lost, Delayed, or Damaged Packages
Shipping times may vary depending on the carrier, destination, weather, and service delays.
If your package is delayed, damaged, or missing, please contact us. We will do our best to help with the shipping carrier, but VanEcoRide is not responsible for carrier delays after the package has been shipped.
Contact
For shipping, pickup, or compatibility questions, please contact:
VanEcoRide Parts & Service
Email: vanecorideservice@gmail.com
Address: 181 Smithe St, Vancouver, BC V6B 4Z8
Website: www.vanecoride.com