Privacy Policy

Information We Collect

1. Contact Information: Name, email address, phone number, message details, and information you send through contact forms, email, Instagram, or other communication channels.

2. Order Information: Billing details, shipping details, pickup details, product information, order history, and payment status.

3. Service Information: Device model, repair notes, part compatibility details, photos you provide, pickup location, and service request details.

4. Website Information: Basic technical information such as browser type, pages visited, referral source, approximate location, and website usage data through cookies or analytics tools.

How We Use Information

• To respond to questions and service requests
• To process online orders and parts store purchases
• To arrange local pickup, shipping, or pickup & drop-off service
• To confirm part compatibility when customers ask for help
• To provide repair, rental, winter rental, and customer support services
• To send order updates, service updates, and important customer communication
• To improve our website, services, and customer experience
• To prevent fraud, misuse, or website security issues

Payments

Online payments may be processed through third-party payment providers such as Square or WooCommerce-supported payment services. VanEcoRide does not store full credit card numbers on our website. Payment providers may collect and process payment information according to their own privacy and security policies.

Cookies & Analytics

Our website may use cookies, analytics tools, and similar technologies to understand website traffic, improve performance, remember preferences, support shopping cart functions, and help us improve our services. You can disable cookies in your browser settings, but some website features may not work properly.

Sharing Information

We do not sell customer personal information. We may share information only when needed to operate our business or provide service.

• Payment processors for payment handling
• Shipping or delivery providers for order fulfillment
• Website, hosting, email, analytics, or security service providers
• Professional advisors if needed for business, accounting, or legal reasons
• Authorities if required by law or to protect safety, security, or legal rights

Photos & Compatibility Requests

Customers may send photos of e-scooters, e-bikes, parts, model labels, damaged components, or repair issues. We use these photos to answer questions, check compatibility, prepare service, or document repair requests. Please avoid sending unnecessary personal information in photos.

Data Retention

We keep customer information only as long as needed for business operations, order records, customer service, warranty or repair reference, accounting, fraud prevention, legal compliance, or dispute resolution.

Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no website, email, or online system is completely secure. Please avoid sending sensitive information unless necessary.

Your Choices

You may contact us to ask about your personal information, request corrections, or ask us to delete information where legally possible. Some information may need to be kept for order records, accounting, legal, warranty, or business purposes.

Third-Party Links

Our website may link to third-party websites such as Instagram, Google Maps, payment providers, shipping services, or booking tools. We are not responsible for the privacy practices or content of third-party websites.

Changes To This Policy

VanEcoRide may update this Privacy Policy from time to time. The version posted on this page is the current version. Continued use of our website means you accept the updated policy.

Contact VanEcoRide

If you have questions about this Privacy Policy or how your information is handled, please contact us.