Refund & Returns Policy
VanEcoRide Parts & Service wants every customer to order the right part with confidence. Because e-scooter and e-bike parts can vary by brand, model, size, connector, voltage, and condition, please read this policy before placing an order.
Returns
We accept returns on eligible unused parts within 14 days of the purchase date.
To be eligible for a return, the item must be:
Unused
Uninstalled
In the same condition as received
In its original packaging if applicable
Returned with proof of purchase or order confirmation
Items that have been installed, used, damaged, modified, or tested on a vehicle may not be eligible for return.
Non-Returnable Items
The following items are final sale and cannot be returned unless they are confirmed defective before installation:
Electrical parts
Controllers
Displays
Batteries
Chargers
Motors
Wiring harnesses
Special-order parts
Opened or installed parts
Used parts
Clearance items
Electrical parts can be damaged by incorrect installation, wrong voltage, water damage, short circuits, or incompatible systems. For this reason, electrical parts are generally final sale once sold or opened.
Compatibility Responsibility
Customers are responsible for checking part compatibility before purchasing.
E-scooter and e-bike parts may look similar but may not fit or work correctly due to differences in:
Brand
Model
Year
Tire size
Voltage
Connector type
Motor type
Controller system
Brake system
Firmware or display compatibility
If you are not sure whether a part will fit your scooter or e-bike, please contact us before ordering.
We may ask for photos of your old part, connector, tire size, serial number, model label, or vehicle.
Wrong Part Ordered
If the wrong part was ordered by the customer, the item may be eligible for return only if it is unused, uninstalled, and approved by VanEcoRide.
Original shipping fees are non-refundable.
The customer is responsible for return shipping costs unless the mistake was caused by VanEcoRide.
Defective Items
If you believe an item is defective, please contact us within 7 days of receiving the item.
We may ask for:
Photos or video of the issue
Order number
Description of the problem
Photos of the installation area
Photos of the old part if available
Do not install, modify, or continue using a part if you believe it is defective.
If the item is confirmed defective, we may offer one of the following:
Replacement
Store credit
Refund
Repair or inspection support when applicable
Installed Parts
Installed parts are not automatically refundable.
If a part was installed incorrectly, used with the wrong voltage, connected to a damaged system, or damaged during installation, it may not qualify for refund or replacement.
For safety and reliability, we recommend professional installation for electrical parts, tires, brakes, and drivetrain components.
Used Parts
Used parts are sold as tested, unless otherwise stated.
Used parts may show cosmetic wear. Warranty or return eligibility may vary by item and will be stated on the product page when applicable.
Used parts are final sale unless VanEcoRide confirms a functional issue that was not disclosed at the time of sale.
Special-Order Parts
Special-order parts are ordered specifically for a customer or repair request.
Special-order parts are final sale and cannot be cancelled or returned once ordered from the supplier, unless the supplier accepts the return and VanEcoRide approves it.
Shipping Fees
Shipping fees are non-refundable unless the return is caused by an error from VanEcoRide.
If a return is approved, the customer is responsible for safely packaging and shipping the item back to us.
We are not responsible for returned items lost or damaged during return shipping.
Refund Processing
Once we receive and inspect the returned item, we will notify you if the return is approved or denied.
Approved refunds will be processed to the original payment method when possible.
Please allow several business days for your bank or payment provider to process the refund.
Local Pickup Orders
For local pickup orders, please inspect the item before leaving the shop if possible.
If you notice an issue after pickup, contact us as soon as possible.
How to Request a Return
To request a return, please contact us first. Do not send items back without approval.
Contact:
VanEcoRide Parts & Service
Email: vanecorideservice@gmail.com
Address: 181 Smithe St, Vancouver, BC V6B 4Z8
Website: www.vanecoride.com
Please include:
Order number
Customer name
Item name
Reason for return
Photos or video if applicable