E-scooter & E-bike repair membership
CARE/CARE+ MEMBERSHIP FOR E-SCOOTER & E-BIKE
One simple yearly plan for the repairs and maintenance you’ll most likely need – with priority service.
CARE/CARE+ MEMBERSHIP OVERVIEW
MEMBERSHIP OVEVIEW
- TERM / LIMITS — Benefits are for the registered device, are non-transferable, expire on the date above, and are limited to the stated uses. Unused benefits have no cash value and do not roll over. No automatic renewal.
- EXCLUSIONS — Accident/collision, misuse, water damage, frame/structural or cosmetic work, battery cells/rebuild/replacement, motor, controller, charging system, major electrical diagnosis/repair, recovery/towing, pickup/delivery and work not expressly listed are excluded unless separately quoted and paid.
sign up for our care membership
sign up here
Frequently Asked MEmbership Questions
Are Parts Included in my membership?
No. Parts are sold separately. Your membership covers labour only for the services included in your plan. Any replacment parts needed for the repair will be charged separately.
Can I sign up if my e-bike or e-scooter already needs a repair?
Yes. If the repair you need is included in the membership plan, you can sign up and choose your start date to be as soon as possible. Your repair can be scheduled on or after the care start date.
What if I need a repair that is not included in the plan?
You can still get your repair done at VanEcoRide! Repairs that are not included in your membership can still be completed at our regular rates. Your membership benefits only apply to the services included in your plan.
What happens after I used all of my included services?
Once you have used all the services included in your plan, you can simply purchase a new 12-month membership to continue receiving membership benefits.
Can I upgrade from Care to Care+ during my membership?
Yes! You can upgrade to Care+ at any time by paying the price difference. Any services you already used under Care will remain deducted from your Care+ benefits after the upgrade. Care Expiry date will remain same after the upgrade.
How does priority service work?
Members receive priority over non-members when scheduling repairs. Service times are still subject to our shop’s availability, but we will prioritize membership repairs whenever possible.
What areas do you offer pickup&drop-off service in?
Pickup & drop-off service is available from our shop throughout metro Vancouver area up to Lougheed Town Centre Station. Surrey and other metro Vancouver areas are not serviced at the moment.
VISIT VANECORIDE
Visit our e-scooter and e-bike repair shop at 181 Smithe St in Downtown Vancouver, near BC Place and Yaletown. Walk-ins are welcome during business hours.
- 181 Smithe St, Vancouver, BC V6B 4Z8
- Daily: 10:00 AM - 6:00 PM
- 236-777-6699
- VanEcoRide@gmail.com
VanEcoRide provides e-scooter and e-bike repair in Downtown Vancouver, including tire and tube replacement, brake service, tune-ups and electrical diagnostics.
Bring your e-scooter or e-bike to our shop at 181 Smithe St for an inspection, or book online before your visit. Repair availability and turnaround time depend on the model, issue, current workload and parts availability.