In Vancouver, use designated bike lanes, greenways and permitted roads. You may use Seawall and park paths where cycling is allowed; follow all posted restrictions.

Use a designated cycling lane where one is available. On roads with a speed limit above 50 km/h, e-scooters may only be used in a designated cycling lane.

Do not ride on sidewalks or through crosswalks: dismount and walk. The maximum e-scooter speed is 25 km/h; obey any lower posted limit and slow down around other path users.

Check the City of Vancouver’s e-scooter rules before your ride. Rules may differ outside Vancouver.

Do I need to wear a helmet?

Yes. Helmets are required for our E-scooter and E-bike rentals. Please wear your helmet throughout your ride.

When do I need to return my E-scooter or E-bike?

Same-day Rentals must be returned by 5:45 PM to the same location (181 Smithe St).

Unable to return by 5:45PM?

You can return it the next day before 11 AM for an additional $20 charge.

Alternatively, you can upgrade your rental to a 24-hour rental and keep it until the same time you picked it up (pay the remaining balance in-store).

Same-day returns after 5:45 PM are not allowed.
(Please note that all equipment must be returned in person and checked in by an employee.)

Can two people ride on one e-scooter?

No. E-Scooters are for one rider only, and passengers are not allowed.

How old do I have to be to rent?

Riders must be at least 16 years old. To rent directly from VanEcoRide, you must be 19 or older. Riders aged 16-18 can rent with a parent or guardian’s consent.

Winter Rental FAQs

Can I reserve winter equipment in advance?

Yes. Book your winter equipment online through the relevant rental page:

Choose your dates and provide the sizing information requested during booking.

What information do you need for my rental?

To help us prepare the right equipment for you, please provide your:

1. Shoe size

2. Clothing size

3. Height

4. Weight

5. Age

6. Skill Level

Can I leave my luggage at VanEcoRide during my rental?

Yes! We offer free storage for your belongings while you’re out with your rental.

How do I get to the ski mountains?

Grouse Mountain: Driving / Transit
Cypress Mountain: Driving / Transit / PICKUP&DROP
Mt Seymour: Driving / Transit
Whistler Blackcomb: Driving / Transit

Simply click an option to see how to get there!

Where are you located?

Visit VanEcoRide at 181 Smithe St, Vancouver, BC V6B 4Z8, near BC Place and Parq Casino in Downtown Vancouver.

Get directions to VanEcoRide.

When can I pick up and return my winter rental?

You can pick up your winter rental equipment after 2:00 PM on the day before your rental starts, and return it by 11:00 AM on the day after your final rental day.

For a one-day rental on Tuesday, you can collect your gear after 2:00 PM on Monday and return it by 11:00 AM on Wednesday.

These early-pickup and next-morning return windows do not add an extra rental day. For Cypress Mountain equipment pickup and return, contact our team to confirm arrangements in advance.

How does Cypress Mountain equipment pickup and return work?

By advance arrangement, our team can bring your ski or snowboard rental equipment to Cypress Mountain and collect it at the confirmed meeting point after your rental. This is an equipment service; passenger transportation is not included.

Before booking, contact us to confirm availability, the meeting point, pickup and return times, and the total service fee. Do not assume mountain delivery is included in a standard rental booking.

See our ski rental page or snowboard rental page, or email info@vanecoride.com.

What do I need to bring for my rental?

Please bring a government-issued photo ID and a credit card. For customers who do not have a credit card, a debit/cash deposit is required: a $250 refundable deposit and $2 non-refundable service fee for debit card users.

Do you offer discounts for multi-day rentals?

Absolutely!

2 days – 15% off

3 days – 20% off

4 days – 25% off
5 days – 30% off
1 week- fixed rate

Additional days after one week – contact us